Terms and conditions

1. Company details

Company name: BKN Tours, S.L.. Tax ID (CIF): B75636977. Registered office: Carrer d'Aragó 5517, 7-2 · 08013 Barcelona. Companies Register: Registro Mercantil de Barcelona, Tomo 1000440131339, Folio 1, Hoja B627084, Inscripción 1. Email: pedro@barkenotours.com.

2. Purpose

These terms govern the booking of guided tours, free tours and private tours in Barcelona offered through https://barkenotours.com. Placing a booking implies acceptance of these terms.

3. Services and prices

Free tours are free of charge, with a voluntary tip. Paid and private tours have the price shown on each tour page, taxes included where applicable. The price in force at the time of booking applies.

4. Booking and payment

The booking is confirmed once payment is completed. Card and Bizum payments are processed securely through the BBVA Virtual POS (Redsys); Barkeno Tours does not store your card details. You will receive confirmation by email.

5. Cancellations

You may cancel or change the date of your booking free of charge up to 24 hours before the tour starts, with a full refund. After that period, no cancellations or date changes are accepted and no refund applies. Barkeno Tours may cancel due to force majeure or adverse weather, offering a new date or a full refund.

6. Refunds

Refunds are issued to the same card or payment method used, within a maximum of 30 days.

7. Right of withdrawal

Under Article 103(l) of the Spanish consumer protection law (TRLGDCU), leisure services provided on a specific date are exempt from the right of withdrawal; the cancellation policy above applies instead.

8. User obligations

Please provide accurate details and arrive on time at the meeting point. No-shows are not entitled to a refund.

9. Buyer protection and security

Payments are handled through the BBVA secure payment gateway. See our privacy policy and cookie policy for how we handle your data.

10. Customer service

For any query or claim you can contact us at reservas@barkenotours.com or by WhatsApp at +34 611 406 661.

11. Governing law

These terms are governed by Spanish law. For consumers, the competent courts are those of the consumer's place of residence.